Understand the problem
We find the handoffs, duplicate entry and unclear ownership that are slowing work down.
Software designed around your team
Build the systems that keep your business moving.
PointNine designs custom software, integrations and automation that replace manual work, disconnected tools and unclear processes.
How we help
Bring order to the software and processes your team relies on every day.
Design the right system
We choose the right blend of custom software, integrations, workflow and data platforms.
Build for everyday use
We deliver a dependable solution with the clarity, governance and support it needs to keep working.
Capabilities
Technology that earns its place in the work.
We combine the right tools for the job—without adding complexity for the sake of it.
AI-enabled automation
Use AI to classify requests, draft responses, surface insight and route work—with the controls your operation needs.
Custom software and portals
Web applications and self-service tools designed around the way your customers, teams and partners actually work.
Integrations and APIs
Connect the platforms you already rely on, so data moves securely and work does not stall between systems.
Data and reporting
Bring operational data into view with practical reporting, clearer ownership and a foundation you can trust.
Field-service systems
Make requests, scheduling, handoffs and job delivery easier to manage for teams working beyond the office.
Fractional CTO support
Senior technology leadership to shape priorities, guide delivery and make sound decisions as the business grows.
Where we start
When the work has outgrown the workaround.
Manual handoffs
Spreadsheets, inboxes and side processes are filling the gaps between systems.
Disconnected information
Customer, case or operational data is spread across too many places to act on confidently.
Tools that no longer fit
The current setup has become difficult to own, change or trust as the business grows.
Selected work
Projects we have led or played a key part in, in no particular order.
Public service · COVID certificates
Helping people travel, gather and get back out into the world.
We played a key role in delivering COVID certificates for passengers travelling to and from Iceland, and for people returning to concerts and social gatherings. The operations web application gave workers a clear overview, supported timely customer communication, received booking data by webhook, and connected with the Directorate of Health’s systems to issue certificates securely and reliably.
Travel logistics · custom platform
Turning baggage delivery into a smoother part of the journey.
We designed and built the full digital operation for Iceland’s first baggage-delivery service: from booking and order management to a purpose-built driver app for collection and delivery. The service made arrival and onward travel easier for flight passengers and cruise visitors.
Financial services · Norway
Complex delivery for banks and insurers.
Across major projects in Norway, we helped architect and deliver Dynamics 365 solutions, web applications and integrations for large banking and insurance organisations—bringing operational workflows, customer data and connected services into a more dependable whole.
Field service · fractional CTO
Giving a contractor-led service business the systems to respond faster.
As a fractional CTO partner, we are shaping the systems behind service requests for a contractor-led field-service business: clearer intake, better handoffs and the operational visibility needed to run a responsive operation.
Our approach
From a messy starting point to a system the team can trust.
Diagnostic
Understand the process, data and pressure points before proposing a solution.
Design
Set a clear scope and choose the right foundation for each part of the work.
Build and support
Deliver in useful increments and make sure the system remains clear to run after launch.
Next step